Unlock the secrets of leading brands to achieve a 10x+ return on investment.
Market Force's full array of services help organizations reach their true potential.
Change today’s possibilities into tomorrow’s realities using predictive models.
Collecting, integrating and visualizing data has never been easier or more powerful.
Interested in becoming a Market Force Mystery Shopper?
About Market Force Information®
Our Services
Our Story
Market Force helps multi-unit organizations improve performance at each location. We do this by delivering a turn-key suite of solutions for Employee Engagement, Operational Excellence, and Customer Experience Management. We then deploy predictive Analytics, apps and reporting Technology to help our clients focus on what matters most to drive growth and profitability.
What We Offer
Industry Research
Stay ahead of your competitors by reviewing the latest Panel Study results and brand rankings including our newest release for the Automotive industry!
Join our Consumer Panel today!
We’re conducting more panel research surveys than ever before to support the world’s largest brands. That information can help brands improve the customer experience for everyone. As a panelist, you'll get access to surveys about various experiences such as fast food, grocery, cell phones and more.
You'll have a chance to win gift cards and earn points for every survey you complete!
BECOME A PANELIST
What Our Clients Say
"We’ve been pleased with the measurable results we’ve realized through our consumer experience program with Market Force. The insights we’ve gained through our partnership have allowed us to better serve our consumers with a superior experience, which, in turn, increases the financial performance of our sites."
400 Unit Fast Food Restaurant
Manager, Brand Image
"We selected Market Force for its ability to gather information from multiple channels to provide a comprehensive view of our customer shopping experience."
Rental and Leasing Retailer
VP of Customer Experience and Sales Strategy
"By partnering with Market Force, we’re now able to analyze all of our performance metrics in a way that empowers our operators to take action on the key factors that impact guest perception, loyalty and, ultimately, financial results for each of their stores."
400+ Unit Buffet Restaurant Chain
Chief Executive Officer
"This is a game changer for our company, and we can finally provide answers to the question, ‘why run a mystery shopping program?’ We can now show operators what happens when brand standards are met and the right consumer experience improvements are made."
International Fuel Company
Chief Executive Officer
"Market Force has been a tremendous collaborator for us, serving as our eyes and ears inside our locations to ensure we’re delivering the service, atmosphere and product quality that our customers expect – and doing so consistently in every store."
American Coffee Chain
Director, Operational Excellence
"Leveraging technology to enhance our business is a significant area of focus for the Company, and Market Force’s comprehensive data-driven dashboard, KnowledgeForce, provides insights that allow us to execute at a higher level and better serve our customers while also moving the needle for the Company."
Multinational Energy Company
Chief Executive Officer
"We’ve been pleased with the measurable results we’ve realized through our consumer experience program with Market Force. The insights we’ve gained through our partnership have allowed us to better serve our consumers with a superior experience, which, in turn, increases the financial performance of our sites."
400 Unit Fast Food Restaurant
Manager, Brand Image
"We selected Market Force for its ability to gather information from multiple channels to provide a comprehensive view of our customer shopping experience."
Rental and Leasing Retailer
VP of Customer Experience and Sales Strategy
"By partnering with Market Force, we’re now able to analyze all of our performance metrics in a way that empowers our operators to take action on the key factors that impact guest perception, loyalty and, ultimately, financial results for each of their stores."
400+ Unit Buffet Restaurant Chain
Chief Executive Officer
"This is a game changer for our company, and we can finally provide answers to the question, ‘why run a mystery shopping program?’ We can now show operators what happens when brand standards are met and the right consumer experience improvements are made."
International Fuel Company
Chief Executive Officer
"Market Force has been a tremendous collaborator for us, serving as our eyes and ears inside our locations to ensure we’re delivering the service, atmosphere and product quality that our customers expect – and doing so consistently in every store."
American Coffee Chain
Director, Operational Excellence
"Leveraging technology to enhance our business is a significant area of focus for the Company, and Market Force’s comprehensive data-driven dashboard, KnowledgeForce, provides insights that allow us to execute at a higher level and better serve our customers while also moving the needle for the Company."
Multinational Energy Company
Chief Executive Officer
"We’ve been pleased with the measurable results we’ve realized through our consumer experience program with Market Force. The insights we’ve gained through our partnership have allowed us to better serve our consumers with a superior experience, which, in turn, increases the financial performance of our sites."
400 Unit Fast Food Restaurant
Manager, Brand Image
"We selected Market Force for its ability to gather information from multiple channels to provide a comprehensive view of our customer shopping experience."
Rental and Leasing Retailer
VP of Customer Experience and Sales Strategy
Introducing CX Express Mystery Shopping!
All aboard the CX Express! We've created an express mystery shopping program with no commitments, no minimums, and no long-term obligations. Order whenever you want, stop, or restart at any time. All for an incredibly low price! Learn more about this product to see if it is right for you:
Global Customers
Over 200 brands use our services every day.
Integrated Services
More than 15 integrated services work together to help your business.
Support Cases
Over 50,000 inbound contacts are handled every month.
Industries Benchmarked
Annual, ad-hoc, and continuous benchmarking to glean insight.
How Can We Help?
Learn More
Learn how Market Force service offerings can help you reach your full potential.
Join our Field Force
Interested in getting paid to shop, eat, or play? Become a Mystery Shopper!
